Privacy Policy

Last updated: 14.8.25

Gen Social is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered office is located in Milton Keynes, United Kingdom.

1. Information We Collect

We may collect and process the following personal data:

Contact Information: Your name, email address, phone number, and postal address.
Business Information: Company name, role, and industry sector.
Marketing Preferences: Your choices for receiving marketing communications.
Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our website (via cookies and analytics tools).
Correspondence: Records of any communication you have with us.

2. How We Collect Your Data

We collect data through:

Direct interactions (e.g., when you fill in a contact form, email us, or call us).
Automated technologies (e.g., website cookies, analytics tools).
Third parties (e.g., social media platforms, marketing partners).

3. How We Use Your Data

We process your personal data for the following purposes:

To respond to your enquiries.
To provide our marketing services.
To send you relevant marketing communications (where you have consented or where we have a legitimate interest).
To improve our website and services.
To comply with legal obligations.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Consent — where you have explicitly agreed to us processing your data.
Contract — where processing is necessary to perform a contract with you or take steps at your request before entering into one.
Legitimate Interests — for our own business purposes, balanced against your rights.
Legal Obligation — where we are required to process your data by law.

5. Data Sharing & Third Parties

We may, if necessary, share your personal data with:

Service providers (e.g., email marketing platforms, hosting providers).
Professional advisers (e.g., accountants, legal advisers).
Regulatory bodies, if required by law.

We do not sell your personal data to third parties.

6. International Transfers

If we transfer your personal data outside the UK, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved under UK GDPR.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal and accounting requirements.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Request the erasure of your data.
Restrict or object to processing.
Data portability.
Withdraw consent (where applicable).

To exercise your rights, please contact us at: hello@gensocial.co.uk

9. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

11. Complaints

If you have concerns about how we handle your data, please contact us first so we can address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113

12. Contact Us

For any privacy-related questions, please contact:

Gen Social
Email: hello@gensocial.co.uk
Address: Gen Social, Opal Drive, Milton Keynes, MK15 0ZR